Customer EXperience (CEX) is hot!
Tanto consiglio la lettura del libro intitolato CEX SELLS – e, con l’occasione, pubblico qui foto di alcune delle ‘experiences’ che ricordo con gioia (1995 – 2005): La degustazione itinerante in camion, vigna per vigna, con creazione plenaria della cuvée dei vigneti in un valore più grande della loro somma. Le impronte degli Agenti d’Italia nella nuova cantina. “Sangiovese Seminar” a Osaka. Al mercato del pesce di Manhattan, con chi, tra i miei collaboratori e agenti d’Italia, ha dormito di meno e pescato di più. La tavola apparecchiata in casa mia per un convivio coi miei fiduciari ed alter ego internazionali.

“Nowadays it gets harder and harder for companies to be distinctive by the products they offer. As it is key to stand out in the services offered in addition to these products. A focus on the customer experience is needed. A lot of companies realize this, but only few manage to be successful. They understand the theory and the process to get there, but what they lack are concrete tools to bring the theory into practice. ‘CEX SELLS’ is the inspiration book for companies that want to deliver distinctive customer experiences in order to achieve their business objectives. Beate van Dongen Crombags and Deborah Wietzes discuss the various ingredients needed to deliver perfect customer experiences. Ingredients to define and design the optimal experience, but they also describe what is needed in the organization to be able to deliver and manage that desired experience. They show how front-runners worldwide have optimized their customer experience, and what other companies should learn from that. A book that will definitively inspire you to improve your own customer experience!